Before any appointment, our automated attendant will contact a patient 3-4 days before to remind them of their appointment day and time, the covid screening questions will be asked if you or anyone from your household has:
- Tested positive for covid-19 within the last 14 days
- Been exhibiting flu-like symptoms
- Travelled outside of Canada within the last 14 days
Anyone who responds yes, to any of these questions is instructed to call the office for further instructions as appointments may be postponed.
We also instruct patients that masks are mandatory upon arrival (masks with valves are not accepted). Patients and/or their companions may be asked to wait outside of the clinic until their appointment time, and companions may have to wait in their vehicle during the scheduled appointment.
Upon arrival patients will be welcomed by our greeter who will ask patients to sanitize their hands, have their temperature taken, and review the screening questions again. Anyone who fails screening may be asked to postpone their appointment.
The patient will then be guided to check-in at the reception desk, and companions will be asked to wait outside of the clinic to ensure social distancing. The waiting area has been modified to reflect social distancing requirements and the surfaces are frequently disinfected by the staff.